Terms & Conditions

Draft for legal review. Have these terms reviewed before launch.

1. The service

Letter From Santa ([legal entity, ABN/NZBN]) creates a personalised digital video in which a Santa character delivers a message you write. Santa is portrayed by a professional performer and the video is produced using licensed voice and video generation technology.

2. Your order

• You must be 18 or over and the parent or legal guardian of each child named in your order.
• Prices are in Australian dollars (AUD), include any applicable GST, and are charged once. There is no subscription. Customers in New Zealand are charged in AUD; their bank converts the amount.
• Each child named in an order receives their own separate video, made from the message written for that child.
• Production starts only after your payment is confirmed. We'll email a private link when your video is ready.
• Delivery times vary with demand; we'll keep you updated by email.

3. Your message

• Santa delivers the words you write. We make only technical adjustments for speech (punctuation, pauses and the pronunciation you provide). Santa may open with a short greeting such as “Ho ho ho!”, greet the children by name, and close with “Merry Christmas!”.
• We don't add personal stories, details or promises you haven't included.
• Please don't include anything unlawful, hateful, sexual, threatening, or that infringes someone else's rights, and don't include sensitive personal information. We may decline or refund an order whose message breaches these terms.
• Please check names and spelling carefully — the video is produced automatically from what you enter.

4. Using your video

Your video is for personal, non-commercial use. You may download it and share it with family and friends. The Santa performance, the set and our branding remain our (or our licensors') property.

5. Refunds

See our Refund Policy. Nothing in these terms limits your rights under the Australian Consumer Law or the New Zealand Consumer Guarantees Act.

6. Liability

To the extent permitted by law, our total liability for any order is limited to the amount you paid for it.

7. Contact

Questions? Email support@getleletterfromsanta.com.